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November 2012 Blog Posts (6)

Institute of Customer Experience (ICE) receives the prestigious Social Media Leadership Award 2012 for best practices in the Customer Services category

FAIRFIELD, IA—November 19, 2012 – Human Factors International (HFI) is pleased to announce that their non-profit Institute of Customer Experience (ICE) has received the prestigious Social Media Leadership Award 2012 for best practices in the Customer Services category.

The inaugural Social Media…


Added by apala on November 19, 2012 at 5:16pm — No Comments

Future Scenarios Contest

World Usability Day (WUD) was founded to ensure the services and products important to life are easier to access and simpler to use. The focus this year is Usability of Financial Systems.…


Added by apala on November 14, 2012 at 8:00pm — No Comments

Apala's War Story: Whose side is the researcher on by Steve Portigal

Apala Lahiri Chavan, Chief Oracle and Innovator at HFI relates a tale about her own distress when faced with a difficult household…


Added by apala on November 8, 2012 at 8:57pm — No Comments

Usability is not a recent thought, but an ancient thought :)

Years passed i used to work for a video studio as post-production assistant.

I had a chance to interact with an archeologist called Dr.K.P.Poonacha who was helping some production house as a subject matter expert. During my short discussion i was asking about  'Hampi', one of the UNESCO identified…


Added by Laxman Shivashankar on November 7, 2012 at 2:00am — 7 Comments

CUA of the Month – November, 2012 - Amanda Messer

Amanda Messer

Usability & UI Specialist

Hyland Software, Inc


One Person Can Make a…


Added by Human Factors International on November 5, 2012 at 3:00pm — No Comments

Social Response to Communication Technology (Mobile Phones)

This article appeared originally in the HFI UX Design Newsletter, October, 2012

Mobile phones are often considered as powerful tools to persuade customers. The myriad of native hardware such as camera, accelerometer, magnetic sensor, GPS, light sensor, compass, etc., presents a unique opportunity to provide context specific experiences.

The fact that…


Added by Amber Krishan on November 2, 2012 at 1:30pm — No Comments

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