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July 2009 Blog Posts (6)

Interview with Dr. Deborah Mayhew

Following is a recent post from my blog - useful usability, enjoy!

Interview with Queen of Usability Dr. Deborah J Mayhew, Internationally Acclaimed Author, Lecturer & Usability Consultant

Among Dr. Mayhew's many accomplishments, she is the author of several influential Usability books and has been applying her significant usability engineering expertise for Fortune 100 companies since 1986. Dr.… Continue

Added by Craig Tomlin on July 29, 2009 at 11:59am — 3 Comments

LiveScribe Smart Pen

I recently discovered a great, new tool which could be useful during usability interviews. The LiveScribe digital pen. It is rare that I am so excited about a new piece of technology, and it shows that there are still some incredibly original ideas out there.

The pen has an infrared camera, an audio recorder, mini speaker, USB connector, and the ability to write like a normal ink pen. It uses a matrix type of micro "dot" paper, which you can print out yourself on regular paper, or… Continue

Added by Darwin Foye on July 24, 2009 at 2:00pm — 3 Comments

eCommerce ROI: Why Usability ALWAYS Beats Advertising

Here's the latest post from my blog, useful-usability.

After reading this, please comment on what you think: would this help you sell usability to eCommerce companies? What other information might help sell usability to web sites that conduct online sales?

The Return On Investment for eCommerce Usability Will Always Beat Online Advertising, Because of the Principle of Amortized Improved…


Added by Craig Tomlin on July 23, 2009 at 9:30am — No Comments

5 Models of Corporate UX Cultures

This is my latest post from my blog: useful-usability. What do you think about the 5 models I've suggested below, are these representative?

I believe there are five general models of Corporate user experience cultures. Here's a brief overview of each

I had recently asked on Twitter what usability topics I should blog about next. This reply from Jonathan Hung seems to me very timely, because I actually am… Continue

Added by Craig Tomlin on July 16, 2009 at 10:08am — 17 Comments

Veelgestelde vragen beantwoord

Veelgestelde vragen is op veel sites een ‘must have’. Maar veel sites hebben niet stil gestaan bij de vraag waaróm zij veelgestelde vragen willen. De volgende vragen zou je je als bedrijf moeten stellen, voordat je beslist óf, en hoe, je veelgestelde vragen op je site plaatst:

  1. Zijn veelgestelde vragen nodig?
  2. Waar zet ik de veelgestelde vragen?
  3. Hoe schrijf je vragen en antwoorden?
  4. Hoe zoekt en vindt de gebruiker vragen en antwoorden?



Added by Esther van der Wel on July 10, 2009 at 9:30am — No Comments Get Video of Real Users Testing Your Web App


"Quick Pitch: Provides real users who record their screen and voice as they use your website. $29 and 1-hour turn-around.

Genius Idea: If you’re launching a new web app, ideally you’ll have time to organize a focus group and watch real users interact with your software, and tweak it based on the feedback. Unfortunately, that can be both expensive and time consuming.… Continue

Added by Tom Coleman on July 3, 2009 at 7:30am — 2 Comments

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