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March 2009 Blog Posts (5)

15 Valuable Usability PDFs You Never Heard Of

Here's a list of 15 valuable Usability Papers in PDF form that you might not have heard of, but should know and can use:

I thought I'd list a few helpful papers I use from time to time when going about my usability work. Some of these you may have heard of, some not. I think you'll find these very helpful from time to time. This list is not meant to be comprehensive, rather, it's the list of the most thumb-worn papers I leaf through when needed. They are all free, and are… Continue

Added by Craig Tomlin on March 31, 2009 at 2:48pm — 16 Comments

Globalization Considerations for Calendar Formats???


Does anyone know of a good resource that shows the different calendar formats for various countries? I've spent the past day looking for this with no luck.

For example, here in the US we are used to having the calendar start on Sunday (far left column). Do other countries share that same format? If not, how does it differ?

Any help on this will be greatly appreciated!


Added by Lisa Ma on March 25, 2009 at 1:00pm — 6 Comments

Why Do You Like Usability?

I had to think about why I like usability, turns out there's 5 reasons. So, why do YOU like usability, how many reasons do you have?

So, you’re sitting there, reading this, and I'm guessing because of that you find usability interesting. And perhaps like me you're wondering, why DO I like usability?

So, why do you? What is it about usability that causes you to find it interesting, rewarding or satisfying? I wonder sometimes, what is it that causes me to be drawn to… Continue

Added by Craig Tomlin on March 24, 2009 at 7:58pm — 5 Comments

What is your favorite User Experience Quote?

If any of you follow me on twitter ( you might have seen that I will occasionally post a #UXQuote of the day. These quotes are things that I hear throughout my day either from a customer, another employee and even things I catch myself saying.

Taking time to listen to these one-liners can be a very powerful exercise. There is a lot you can glean from a simple one-liner sometimes. When I am constantly on the hunt for a quote of the day it helps me focus on… Continue

Added by Torey Maerz on March 18, 2009 at 10:01am — 17 Comments

Live Chat and Usability

Adding live chat to an eCommerce web site can add sales, it can also provide additional opportunities to learn valuable usability information

It occurred to me recently that in all the usability blogging I’ve done, I’ve never written about what I actually have been doing for the past couple of years. I work at a company that provides live sales chat to large eCommerce web sites. Think of sales live chat as having real live sales people available on your eCommerce web site, to assist… Continue

Added by Craig Tomlin on March 10, 2009 at 9:23pm — 1 Comment

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