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January 2009 Blog Posts (7)

How is your UX team structured?

Hi all,

I had a client call today that led me to wonder whether the recession has changed where UX fits within an organization, and how the UX team works with various business and IT groups...Any insights?

Is your team centralized and function more like a cost-center for business groups?

Does your team sit within another group (like IT or marketing?)

Is it decentralized, with a UX expert within each business unit or product team?

How many people are in your… Continue

Added by Mona Patel on January 28, 2009 at 6:00pm — 12 Comments

The Palm Pre

So there was a lot of talk about the iPhone when it was released, but I haven’t heard much from anyone in the usability community about Palm's Pre. I am curious what people think of it and Palm's approach to design. Watching the CES presentation I was impressed with their approach and several aspects of the device. Specifically in these categories:

"Synergy" - Palm is brining together, calendars, text messages, instant… Continue

Added by Torey Maerz on January 26, 2009 at 4:17pm — 6 Comments

5 Tips for Coping as a Layoff Survivor

I manage usability projects for my company, I also as of January 8th am a layoff survivor.

Our company, Touchcommerce, like many other companies, is restructuring itself to drive maximum profit out of each and every penny of revenue. We all know that's a smart thing to do during difficult economic times, but it's very hard for the humans that comprise a company. Layoffs, like a bad divorce or health-related amputations, are sometimes a necessary evil.

Maybe your company… Continue

Added by Craig Tomlin on January 12, 2009 at 10:52pm — No Comments

Motivation: A Usability & PET Differentiator

I’ve been grappling for a while on the distinction between Usability & PET (Persuasion, Emotion & Trust). Is it really all usability with just a better definition of some of the less tangible aspects of what we do?

Eric’s distinction of defining usability as ‘can do’ versus ‘will do’ for PET is a shorthand way of looking at the concepts; making the distinctions more real.

Let me suggest another distinction (without sounding too Machiavellian):

Usability… Continue

Added by Hal Miller-Jacobs on January 7, 2009 at 2:22pm — 6 Comments

Research Data needs to be told in story form

A while back, I wrote about how I wasn't about the polished document. While that is still true, it also confused many of the people I served because they could not put the pieces together to make a story or even give a good interpretation. So because of this confusion, I had to review my approach. I had to make it easier for the everyday sales person, for the everyday developer and the everyday manager… Continue

Added by Benjamin Ho on January 7, 2009 at 2:00pm — 4 Comments

Role of CIO / CTO in Usability

Eric Schaffer and I have been featured in an article in Dec, 2008 edition of a prominent IT magazine in India for CIO and CTOs - Intelligent Enterprise

The Usability Challenge

Though usability engineering isn't a direct responsibility of the CIO, a good CIO can actually help institutionalize the idea in an enterprise.

by Rajendra Chaudhary

As an increasing number of applications continue to adopt Web-browser based… Continue

Added by Hitesh Agrawal on January 6, 2009 at 11:00am — No Comments

Usability and Internet Retailers

According to a recent article by, a survey of online retailers indicates most are redesigning their websites with an eye toward improving the bottom line.

I find this article and survey very interesting, for two key reasons. First, among the surveyed internet retailers there's a clear and growing recognition of the value of usability testing, and second, the article itself touts usability testing as one of the best ways of getting better results from a web… Continue

Added by Craig Tomlin on January 5, 2009 at 10:23am — 2 Comments

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