I had a client call today that led me to wonder whether the recession has changed where UX fits within an organization, and how the UX team works with various business and IT groups...Any insights?
Is your team centralized and function more like a cost-center for business groups?
Does your team sit within another group (like IT or marketing?)
Is it decentralized, with a UX expert within each business unit or product team?
How many people are in your… Continue
So there was a lot of talk about the iPhone when it was released, but I haven’t heard much from anyone in the usability community about Palm's Pre. I am curious what people think of it and Palm's approach to design. Watching the CES presentation I was impressed with their approach and several aspects of the device. Specifically in these categories:
"Synergy" - Palm is brining together, calendars, text messages, instant… Continue
I manage usability projects for my company, I also as of January 8th am a layoff survivor.
Our company, Touchcommerce, like many other companies, is restructuring itself to drive maximum profit out of each and every penny of revenue. We all know that's a smart thing to do during difficult economic times, but it's very hard for the humans that comprise a company. Layoffs, like a bad divorce or health-related amputations, are sometimes a necessary evil.
I’ve been grappling for a while on the distinction between Usability & PET (Persuasion, Emotion & Trust). Is it really all usability with just a better definition of some of the less tangible aspects of what we do?
Eric’s distinction of defining usability as ‘can do’ versus ‘will do’ for PET is a shorthand way of looking at the concepts; making the distinctions more real.
Let me suggest another distinction (without sounding too Machiavellian):
A while back, I wrote about how I wasn't about the polished document. While that is still true, it also confused many of the people I served because they could not put the pieces together to make a story or even give a good interpretation. So because of this confusion, I had to review my approach. I had to make it easier for the everyday sales person, for the everyday developer and the everyday manager… Continue
According to a recent article by InternetRetailer.com, a survey of online retailers indicates most are redesigning their websites with an eye toward improving the bottom line.
I find this article and survey very interesting, for two key reasons. First, among the surveyed internet retailers there's a clear and growing recognition of the value of usability testing, and second, the article itself touts usability testing as one of the best ways of getting better results from a web… Continue