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Benjamin Ho
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Profile Information

Tyler Technologies
Job Title
Senior UX Analyst
HFI courses attended (month/year, city, course name)
Atlanta, Georgia, February 2007
CUA number

Benjamin Ho's Blog

Testing for Learnability - the quantitative side

A question was posed by a good friend and colleague a while back about testing for learnability. The discussion was quite good in terms of defining possible qualitative data to compare. However, what I'd like to know, is there a simple, quantitative way of testing for learnability?

Here's my take, and unfortunately, it's only a theory for now because I haven't practiced it:

There's one metric that hasn't been mentioned and that is time-to-task. Now, what if time-to-task… Continue

Posted on November 11, 2009 at 4:11pm — 2 Comments

Are we speaking Alien?

I have a good feeling - and I'm sure many other usability practitioners have come across this - that we tend to speak a different language from developers. (Developers meaning the true sense of "coders" for lack of a better term.) Let me explain.

We recently had an educational series about UCD principles and it was well-received. It was for the developers and apparently, they learned quite a bit about what people in the UX field are most cognoscente about. And of course, everything… Continue

Posted on November 11, 2009 at 4:00pm — 3 Comments

Research Data needs to be told in story form

A while back, I wrote about how I wasn't about the polished document. While that is still true, it also confused many of the people I served because they could not put the pieces together to make a story or even give a good interpretation. So because of this confusion, I had to review my approach. I had to make it easier for the everyday sales person, for the everyday developer and the everyday manager… Continue

Posted on January 7, 2009 at 2:00pm — 4 Comments

The Dichotomy of being in UX

The age-old question most people in UX ask:

Am I a designer, or in research (via usability testing)?

For me, right now, I'm in both. I know under conventional wisdom of a usability practitioner or designer, this is a big no-no; though we do have at least one other person as a researcher so I'm off the hook for that. However, the second side of that is my colleague is starting to be trained to do some interaction designing. While that's good for the interim, it's not a good… Continue

Posted on December 1, 2008 at 3:30pm — 3 Comments

Fear and Usability

Here's a short.

Last week, I learned something that I shared with my colleagues and I am going to share with you right now.

Apparently, there was fear in our UX Team that some of our clients (who were also our participants) in our usability sessions, would do nothing but complain about their problems because of support or implementation issues. The fear was based on how they would undermine our efforts and make a debacle of testing our new application.

Well, if… Continue

Posted on October 31, 2008 at 2:30pm

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At 3:10pm on January 7, 2009, CUA Central said…
Hi Benjamin,
Thanks for posting your blogs to CUA Central. People really benefit from them.
We're featuring you in the Members section on the homepage. Look for your picture there!
Diane, CUA Central Community Host
At 3:38pm on November 5, 2008, Benjamin Ho said…

Thanks for calling me. I wasn't sure what to make of all this.

Here's hoping the blog posts help in any way.

At 3:12pm on October 31, 2008, CUA Central said…
Hi Ben,
Thanks for sharing your blog post. I'm sure the community will appreciate it!
Have a great weekend! Diane
At 12:50pm on October 31, 2008, CUA Central said…
Hi Benjamin,

We are featuring you in the members section on CUA Central. Look for your picture on the homepage.

I saw your blog and thought it would be great if you would re-post on the CUA Central community blog when you post new usability related content on your blog. I think the community would be interested in your thoughts and it would engage and enliven the community.

What do you think?
Diane, CUA Central Community Host
At 9:05am on August 20, 2008, Benjamin Ho said…
Feel free to view my blog:

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