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Low online account creation problem

I was recently asked by our eMarketing team if I could find out why we have a quite low online account creation rate on our corporate websi…

Started by Jennifer Wang

12 Nov 4, 2009
Reply by Vivek Deshmukh

Best Practices for Forgot Username / ID

I've found a number of articles on best practices for forgot password, but haven't found best practices specific to forgot username / ID. T…

Started by Cindy Marinak

4 Nov 2, 2009
Reply by Jim O'Brien

Obstacle for my remote testing process

I working as a Usability Analyst in product (software) based company, here I don’t have direct access with end user, so we do only Expert R…

Started by Ramesh.K

6 Oct 23, 2009
Reply by Ramesh.K

Previous Business Day

We have a series of date options that a user can select for running a report, such as; Today, Yesterday, Previous Business Day, Previous we…

Started by Isaac Roussel

5 Oct 23, 2009
Reply by Isaac Roussel

Functional versus imagery with design

Many of our intranet pages are very functional and transactional. I'm starting to hear from our customers that they want to "jazz it up" an…

Started by BigD

9 Oct 22, 2009
Reply by Eric Paul

If the user analysis results are against "Web Conventions", Shall we neglect the user preference?

If the user analysis results are against "Web Conventions", Shall we neglect the user preference? (For example: Experts know that paginatio…

Started by Manikandan Paulsamy

4 Oct 22, 2009
Reply by kenny kutney

2009 UX Research Recommendations

I'm preparing a presentation of research conducted in 2009 on web user behaviors and web design best practices. I plan to base this both on…

Started by Sheri Leigh Sipsis

1 Oct 20, 2009
Reply by John Sorflaten, PhD

Difference between Focus group & User group

Focus group meetings and User group meetings are two different methods listed as Complimentary data gathering methods in UCA. I want to kno…

Started by Manikandan Paulsamy

8 Oct 20, 2009
Reply by Dawn M. Barber

UX team and Development/Coding team in different locations: Challenges/Processes

What are the challenges faced by UX team while working with a development team which sits in a different part of the globe? Are there any w…

Started by Ratheesh Narayanan

3 Oct 19, 2009
Reply by Jim O'Brien

Account Confirmation Process Errors

My team is trying to determine if there's any best practices that handle the following situation. A customer uses our site to set up an ac…

Started by Roger Edwards

4 Oct 19, 2009
Reply by Jim O'Brien


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